Term and Conditions

1. Website Use and Intellectual Property

1.1 Website Access

Our website is designed for globetrotters and travel enthusiasts seeking high-quality luggage, backpacks, and travel accessories. You may use our site for personal, non-commercial shopping purposes.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, product designs, and images, is the property of Travel Storage Store or our suppliers and is protected by international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our premium travel products including:

• Backpacks and hiking backpacks
• Carry-on and checked luggage
• Kids’ backpacks and luggage
• Laptop bags & briefcases
• RFID blocking luggage & travel accessories

While we strive for accuracy, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

When you place an order, you’re making an offer to purchase our products. We process orders within 1-2 business days after receiving your payment confirmation.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment information on our servers.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

4. Shipping Policy

4.1 Shipping Methods

We offer two shipping options worldwide (excluding parts of Asia and remote areas):

• Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after shipment

4.2 Delivery Times

Delivery times are estimates and may vary due to customs processing or other factors beyond our control. We’re not responsible for delays caused by shipping carriers or customs.

4.3 International Shipping

International customers are responsible for any customs fees, taxes, or import duties. These are not included in the product or shipping costs.

5. Returns and Exchanges

5.1 Return Policy

We want you to be completely satisfied with your purchase. You may return most items within 15 days of delivery if:

• The item is unused and in original condition
• All original tags are attached
• The original packaging is intact
• You provide proof of purchase

Exception: Opened or used RFID Blocking Travel Accessories cannot be returned for hygiene reasons unless defective.

5.2 Return Process

To initiate a return:

1. Contact our Customer Service at [email protected] within 15 days
2. Complete the Return/Exchange Form
3. Wait for approval (within 2 business days)
4. Ship the item to our warehouse (address provided in approval email)

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

5.4 Exchanges

We’ll ship your replacement after processing your return. Standard shipping rates apply unless exchanging a defective item.

5.5 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using trackable shipping.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate, current, and complete information when making a purchase, including correct shipping addresses.

6.2 Prohibited Activities

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Use any automated means to access the site without permission

7. Limitation of Liability

Travel Storage Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or website
• Unauthorized access to or alteration of your transmissions
• Any other matter relating to our products or services

Our total liability for any claim related to these terms or your use of our website shall not exceed the amount you paid for the product in question.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of California, USA. Any disputes shall be resolved in the courts located in Los Angeles County, California.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Travel Storage Store
597 Margaret Street
Los Angeles, CA 90001
United States
Email: [email protected]