At Travel Storage Store, we’re committed to making your shopping experience seamless from checkout to delivery. Our premium travel products including backpacks, luggage, and travel accessories are designed for globetrotters who value quality and convenience. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your travel needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Recommended for time-sensitive purchases
    • Includes package tracking
  • Free Shipping (orders over $50) – via EMS
    • Delivery within 15-25 business days after shipment
    • Economical option for larger orders

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to parts of Asia and some remote areas.

Returns & Exchanges Policy

We stand behind our premium travel products. If you’re not completely satisfied, we offer a straightforward returns process.

Eligibility

  • Returns/exchanges must be initiated within 15 days of receiving your order
  • Items must be unused and in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase is required

Important Exception: For hygiene reasons, opened or used RFID Blocking Travel Accessories cannot be returned unless defective.

How to Return an Item

Follow these simple steps:

  1. Contact our Customer Service within 15 days at [email protected] with your request
  2. Complete the Return/Exchange Form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item securely in the original packaging
  5. Ship your return to our warehouse address (provided in approval email)

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Travel Storage Store Team,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number] placed on [Order Date]).

Product Details:
– Product Name: [Product Name]
– Reason for Return/Exchange: [Please specify]
– Preferred Resolution: [Refund/Exchange for (specific product)]

I confirm that the item is unused and in its original packaging with all tags attached. Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

  • Processing Time: 3-5 business days after receiving the item
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline:
    • Credit card refunds: 5-10 business days to appear on your statement
    • PayPal refunds: 3-5 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

  • We’ll ship your replacement item after receiving and processing your return
  • Standard shipping rates apply unless exchanging a defective item
  • You’ll receive tracking information via email

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a replacement or refund and cover return shipping costs

International Returns

For our international customers (excluding parts of Asia and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees for returned items are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Our goal is to make your return or exchange as smooth as possible. If you have any questions about our policy, don’t hesitate to contact our friendly customer service team at [email protected].

Thank you for choosing Travel Storage Store for your travel needs!