At Travel Storage Store, we stand behind the quality of our premium travel products including backpacks, luggage, and travel accessories. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original packaging must be intact with all tags attached
  • Proof of purchase is required

Note: For hygiene reasons, RFID Blocking Travel Accessories that have been opened or used cannot be returned unless defective.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our Customer Service within 15 days of receiving your order at [email protected] with your request
  2. Complete the Return/Exchange Form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item securely in the original packaging
  5. Ship your return to our warehouse address (provided in approval email)

Return/Exchange Request Template

Use this template when contacting us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Travel Storage Store Team, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number] placed on [Order Date]). Product Details: – Product Name: [Product Name] – Reason for Return/Exchange: [Please specify] – Preferred Resolution: [Refund/Exchange for (specific product)] I confirm that the item is unused and in its original packaging with all tags attached. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receiving the item
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline:
    • Credit card refunds: 5-10 business days to appear on your statement
    • PayPal refunds: 3-5 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • We’ll ship your replacement item after receiving and processing your return
  • Standard shipping rates apply unless exchanging a defective item
  • You’ll receive tracking information via email

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a replacement or refund and cover return shipping costs

International Returns

For international customers (excluding parts of Asia and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees for returned items are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Our goal is to make your return or exchange as smooth as possible. If you have any questions about our policy, don’t hesitate to contact our friendly customer service team at [email protected].

Thank you for choosing Travel Storage Store for your travel needs!