Welcome to Travel Storage Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.

About Our Products

What types of travel products do you offer?
We specialize in premium travel gear including backpacks, carry-on luggage, checked luggage, hiking backpacks, kids’ backpacks and luggage, laptop bags & briefcases, and RFID-blocking travel accessories. Our products are designed to meet the needs of all types of travelers, from daily commuters to international adventurers.
Do you offer RFID-blocking products?
Yes! We understand the importance of protecting your personal information while traveling. Our selection of RFID Blocking Luggage & Travel Accessories helps safeguard your credit cards and passports from digital theft.
Do you have products specifically for children?
Absolutely! We offer a dedicated Kids’ Backpacks and Kids’ Luggage collection designed with young travelers in mind – combining durability, functionality, and fun designs.

Shipping & Delivery

Where do you ship to?
We ship worldwide to adventurers across the globe, excluding some remote areas and parts of Asia. If you’re unsure whether we deliver to your location, please contact us before placing your order.
What shipping options are available?
We offer two shipping methods:
Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
All orders undergo a 1-2 business day processing period (excluding weekends and holidays) where each item is carefully inspected and securely packaged before shipment.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive an email with tracking information so you can follow your travel gear’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, simply contact our customer service team at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your bank or credit card company.

Payments & Security

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal, making checkout seamless for our international customers.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. For additional security, consider using our RFID-blocking products to protect your cards during travel!
Do you offer gift cards or certificates?
Currently we don’t offer gift cards, but we’re considering this option for future implementation. Follow us on social media for updates!

Customer Service

How can I contact customer service?
Our friendly customer service team based in Los Angeles is ready to assist you! You can reach us at [email protected] for any inquiries.
What are your customer service hours?
Our team is available Monday through Friday, 9:00 AM to 5:00 PM PST. We strive to respond to all inquiries within 24 business hours.
Where is your company located?
Our headquarters is located at 597 Margaret Street, Los Angeles, US 90001. While we don’t have a physical storefront, we’re happy to assist you online!

At Travel Storage Store, we believe every journey begins with the perfect gear and ends with perfect memories. If you have any other questions not covered here, please don’t hesitate to reach out. Happy travels!